TERMS & CONDITIONS

Voiage London (referred to as “Voiage London Shop”, “we”, “us”, “our”) is the owner and publisher of the content contained in this website (“Site”). Your use of this Site is subject to these terms and conditions (“Terms”), our Privacy Policy and any other laws or regulations which apply to this Site. By placing an order with us, you agree to these Terms & Conditions. Nothing in these terms affects your statutory rights as a consumer.

1. PRODUCTS

We aim to ensure that product descriptions, photographs, colours, dimensions and other information displayed on our website are as accurate as possible.

Please note that colours may appear slightly different depending on your device or screen settings, and measurements may vary slightly.

All products are subject to availability.

2. PRICING

All prices displayed on our website are in pounds sterling (£).

The price charged will be the price displayed when you place your order, together with any applicable delivery charges shown during checkout.

We take reasonable care to ensure prices are correct. If we discover an obvious pricing error after an order has been placed, we will contact you before fulfilling the order.

3. PAYMENT

Payment must be made through one of the payment methods offered at checkout.

Your order will not be processed until payment has been successfully authorised.

Payment information is processed securely by our payment providers. Voiage London does not store your complete card details.

4. ORDERS

After placing an order, you will receive an order confirmation by email.

All orders are subject to product availability and acceptance by us.

Occasionally, a product may become unavailable after an order has been placed. If we are unable to fulfil an item, we will contact you as soon as possible and refund any amount paid for the unavailable item.

We reserve the right to decline or cancel an order where reasonably necessary, including where there has been an obvious pricing or product-information error, suspected fraudulent activity, or we are unable to supply the product. Where payment has already been taken for an order we cancel, the appropriate refund will be issued.

5. DELIVERY

We currently deliver within the United Kingdom.

Our standard estimated delivery time is 3–7 business days.

Current delivery charges are:

Bags & Accessories: £3.99
Suitcases & Luggage Sets: £9.99
Orders over £100: Free UK delivery

Orders are generally processed within 1–2 business days.

Delivery estimates are provided in good faith but circumstances outside our reasonable control may occasionally cause delays. If there is a significant delay to your order, we will contact you where possible.

Further information is available on our Shipping & Returns page.

6. CANCELLING AN ONLINE ORDER

If you are a UK consumer purchasing online, you generally have a legal right to cancel your order without giving a reason.

For most goods, you have 14 days from the day after you receive your order to tell us that you wish to cancel. You then have a further 14 days to return the goods.

To cancel, email info@voiagelondon.com and include your order number.

This statutory right is separate from any additional returns period offered by Voiage London.

Certain goods may be exempt from cancellation rights where permitted by law.

7. VOIAGE 30-DAY RETURNS POLICY

In addition to your statutory rights, Voiage London offers a 30-day returns period.

To request a return, contact info@voiagelondon.com with your order number.

Unless the item is faulty, damaged or incorrect, customers are responsible for the cost of returning goods to us.

We strongly recommend using a tracked or traceable postal service, as we cannot process a return that does not reach us.

For returns made under our additional 30-day returns policy, products should be returned unused and in their original condition with their tags and packaging.

Nothing in this section limits your statutory consumer rights.

8. REFUNDS

Once a return has been received and inspected, we will process any refund due to the original payment method.

We aim to process refunds promptly. Depending on your payment provider, it may take additional time for the funds to appear in your account.

Where you exercise your statutory cancellation rights, refunds will be made in accordance with applicable UK consumer law, including any standard outbound delivery costs that we are legally required to refund.

9. SALE ITEMS

Sale or promotional items remain covered by your statutory consumer rights.

Where we offer an additional goodwill returns policy beyond those statutory rights, different conditions may apply to sale items and will be clearly stated at the time of purchase.

10. FAULTY, DAMAGED OR INCORRECT ITEMS

If your item arrives faulty, damaged, incorrect or not as described, please contact info@voiagelondon.com as soon as possible with your order number and details of the problem.

Products sold to consumers must be of satisfactory quality, fit for purpose and as described. Nothing in these Terms & Conditions limits those statutory rights.

11. PROMOTIONAL CODES & OFFERS

Promotional codes and offers are subject to any specific terms communicated with the promotion.

Unless otherwise stated, promotional codes cannot be exchanged for cash or used retrospectively against an order that has already been placed.

We reserve the right to withdraw or amend a promotion where reasonably necessary, provided this does not affect orders already validly placed.

12. INTELLECTUAL PROPERTY

The content of the Voiage London website, including Voiage branding, text, graphics, photography and website design created or owned by us, may not be copied, reproduced or commercially used without our permission.

Third-party product imagery, trademarks and other materials remain the property of their respective owners.

13. OUR RESPONSIBILITY

We do not exclude or limit liability where doing so would be unlawful.

Nothing in these Terms & Conditions excludes or restricts our responsibility for faulty goods, goods that are not as described, death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.

Your statutory consumer rights are unaffected. UK guidance specifically warns businesses against terms attempting to exclude these responsibilities.

14. PRIVACY

Your personal information will be handled in accordance with our Privacy Policy.

Please refer to the Privacy Policy on our website for information about how we collect, use and protect personal information.

15. CHANGES TO THESE TERMS

We may update these Terms & Conditions occasionally, for example to reflect changes to our services or applicable law.

The terms that apply to your purchase will be those in effect when your order is placed.

16. GOVERNING LAW

These Terms & Conditions are governed by the laws of England and Wales.

Nothing in this section affects any mandatory rights you may have to bring proceedings in another part of the United Kingdom.