PRIVACY POLICY

At Voiage London, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, who we may share it with, and the rights you have in relation to your information.

For the purposes of UK data protection law, Voiage London is the controller of the personal information described in this policy.

Who We Are

Voiage London is a UK-based online retailer specialising in luggage, bags and travel accessories.

You can contact us about privacy or data protection at:

Email: info@voiagelondon.com

Postal address:
Voiage London,
Unit F, Winston Business Park,
Churchill Way
44458, Sheffield
S35 2PS
United Kingdom

Information We Collect

Depending on how you interact with our website, we may collect:

  • Your name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Order and transaction information
  • Account information, if you create an account
  • Communications you send to us
  • Marketing preferences
  • IP address, device and browser information
  • Information about how you use our website
  • Cookie and similar technology data

When you make a payment, your payment details are processed securely by our third-party payment providers. We do not store your complete credit or debit card details.

How We Collect Your Information

We may collect personal information when you:

  • Place an order
  • Create an account
  • Subscribe to our newsletter
  • Contact us
  • Browse or interact with our website
  • Participate in a promotion
  • Interact with our marketing communications

Some technical information may also be collected automatically through cookies and similar technologies.

How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders
  • Take and manage payments
  • Arrange delivery and returns
  • Provide customer service
  • Communicate with you about your order
  • Manage your customer account
  • Prevent and detect fraud or misuse
  • Maintain and improve our website
  • Understand how customers use our website
  • Send marketing communications where you have consented or where otherwise permitted by law
  • Comply with our legal and regulatory obligations

Our Lawful Bases for Processing

UK data protection law requires us to have a lawful reason for using your personal information.

Depending on the circumstances, we may process your information because:

Contract – it is necessary to process your information to fulfil an order or take steps requested by you before entering into a contract.

Legal obligation – we need to process or retain certain information to comply with our legal obligations.

Legitimate interests – processing is necessary for our legitimate business interests, provided those interests do not override your rights and interests. This may include improving our services, protecting our business and preventing fraud.

Consent – where required, we rely on your consent, for example for certain marketing communications or non-essential cookies. You may withdraw your consent at any time.

Marketing Communications

If you choose to join our mailing list, we may use your details to send you Voiage London news, offers, product launches and other marketing communications.

You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting info@voiagelondon.com.

Unsubscribing from marketing will not prevent us from sending you necessary service communications relating to an order you have placed.

Who We Share Your Information With

We do not sell your personal information.

We may share personal information with trusted service providers where necessary to operate our business, including providers that help us with:

  • Website hosting and ecommerce services
  • Payment processing
  • Order fulfilment and delivery
  • Email and marketing services
  • Website analytics
  • IT and security
  • Professional, accounting or legal services

For example, our website uses WooCommerce to support our online store and Klaviyo to support customer communications and email marketing.

Payments are handled by the payment providers made available to you at checkout.

Delivery information may be shared with our suppliers, fulfilment partners and delivery carriers where necessary to fulfil and deliver your order.

These organisations may only use personal information as permitted by applicable law and their respective roles in providing services to us.

Cookies

Our website uses cookies and similar technologies.

Cookies can help our website function correctly, remember preferences, maintain your shopping basket, understand how visitors use our website and, where you consent, support analytics and marketing.

Some cookies are necessary for the operation of our website. Other cookies, including certain analytics or advertising cookies, will be used in accordance with applicable consent requirements.

You can manage your cookie preferences through the cookie controls available on our website and through your browser settings.

Please note that disabling certain cookies may affect the functionality of the website.

Analytics and Advertising

We may use analytics technologies to understand how visitors interact with the Voiage London website and to improve our website, products and customer experience.

We may also use advertising or social-media technologies where these have been implemented on our website and where the required consent has been obtained.

These providers may process information such as your device information, IP address, cookie identifiers and interactions with our website.

Further information and choices relating to these technologies are available through our cookie controls.

How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to fulfil orders, provide customer service and meet legal, accounting and tax requirements.

Different categories of personal information may therefore be retained for different periods.

When information is no longer required, we will delete it or anonymise it where appropriate.

International Transfers

Some of the service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable UK data protection law and that appropriate safeguards are in place where required.

How We Protect Your Information

We take appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

Our website uses secure encrypted connections when transmitting information.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

If you create an account with us, you are responsible for keeping your password confidential.

Your Data Protection Rights

Depending on the circumstances, UK data protection law gives you rights in relation to your personal information, including the right to:

  • Request access to the personal information we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Ask us to erase your personal information in certain circumstances
  • Ask us to restrict the processing of your information in certain circumstances
  • Object to certain processing
  • Request the transfer of certain information
  • Withdraw consent where we rely on consent

You will not normally have to pay a fee to exercise these rights.

To exercise any of these rights, contact info@voiagelondon.com.

We may need to request information from you to confirm your identity before responding to a request.

We will respond to valid requests within the timescales required by applicable data protection law. ICO guidance currently says subject access requests generally need to be dealt with without undue delay and within one month.

Complaints

If you have concerns about how we use your personal information, please contact us first at info@voiagelondon.com so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

Information Commissioner’s Office

Links to Other Websites

Our website may contain links to websites operated by other organisations.

This Privacy Policy applies only to Voiage London. We are not responsible for the privacy practices of third-party websites, and we recommend reviewing their privacy information before providing personal information.

Children’s Privacy

Our website and products are not directed at children, and we do not knowingly seek to collect personal information from children for marketing purposes.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers or legal requirements.

Any updated version will be published on this page with a revised Last updated date.

Last updated: August 2026